Partners in care
Our goal is to be Partners in Care - we want to encourage our customers, their family and friends to be active participants.
Stronger Together
By working together as Partners in Care we can achieve better outcomes for all. At the heart of our approach to service delivery is effective and respectful communication.
Everyone’s ageing journey with Uniting AgeWell is unique. It might include home care and community services, independent retirement living or residential aged care.
Our team are here to provide support and to help you access resources to communicate your needs or those of the person you are caring for effectively.
Sharing the Care
Get support with Sharing the Care
You may like to download our Sharing the Care kit, our comprehensive support kit for families and carers transitioning a loved one into residential aged care.
This kit is designed to make this difficult transition a little easier, guiding you through what to expect. Get help with navigating your emotions and managing your personal wellbeing, learn what support services are available, and get tips on how to help your loved one settle into their new home.
Visiting our residential care communities
Code of conduct and Safe Visiting Guidelines
We believe relationships are vital for overall happiness and actively support each of our residents in welcoming guests. This includes well-behaved, leashed pets.
To ensure the wellbeing of both residents and staff, we ask that you respect our Code of Conduct and Safe Visiting Guidelines when visiting our residential care communities.
Top tips for effective communication
Let's work together to achieve the best level of care for all.
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Treat everyone with respect.
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Remain calm and avoid raising your voice. Don’t allow your anger to dictate the conversation.
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Focus on the specific request or concern.
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Aim for constructive and outcomes focused conversations.
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Consider the situation from other angles – this will help you focus on what is in your control. And what is not.
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Ask or decide on the best person to hear you out or help you.
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Help identify possible solutions and partner in the solution.
Tell us how we're going
Your feedback helps us to improve our services, today and into the future.
Our customers across each of our services, and their families or representatives, are offered many opportunities to provide formal feedback.
Please remember, aggressive, intimidating and racist behaviour is never okay. Emotions may be high, but there is never an excuse to treat others poorly.
Tips on how to make an effective complaint are available on the Australian Government’s Aged Care Quality and Safety Commission website.
If you have concerns or queries, please get in touch directly with our Feedback Team today.
