Customer Advisory Body
Uniting AgeWell is committed to improving the quality of our services and we want to hear from you.
Have your say
We want to know what is important to you, so we can improve the quality of our services.
Our Customer Advisory Body is made up of people who use our aged care services, their carers and family members.
Members of the Uniting AgeWell Customer Advisory Body are invited to share ideas and opinions about:
- The quality and range of services offered by Uniting AgeWell
- The technology we and our customers use
- How we communicate and provide resources
- Areas for improvement and issues of concern.
Who can join?
Every 12 months, we offer all Uniting AgeWell customers and their representatives the opportunity to provide your expression of interest to join our Customer Advisory Body.
Our Customer Advisory Body is made up of current customers across our range of services, and the carers or close family members of those receiving our services.
We welcome an inclusive Customer Advisory Body, acknowledging our heritage, we are committed to creating an environment that respects, values and celebrates diversity and equality of opportunity and access.
Get involved
What is involved?
All members of the Customer Advisory Body must commit to participate for one year, with the possibility of extension.
We invite members to participate in around two tasks per year, they may be online or in-person meetings, surveys, or one-on-one discussions.
We understand that you may not be able to participate in some activities. There is no obligation to take part in a certain number of activities.
Your impact
Your voice makes a difference
Recommendations provided by the Customer Advisory Body will inform Uniting AgeWell’s Board and Executive Leadership Team of the organisation’s quality of care for each of its services.
UnitingAgeWell will:
- Consider Customer Advisory Body recommendations for improvement when making decisions about the quality of care and services.
- Write to the Customer Advisory Body about how its recommendations were considered.
